Implementation Engineer

IMPLEMENTATION ENGINEER

POSITION SUMMARY:
As an Implementation Engineer, you will be responsible for overseeing and managing the successful implementation of Cybermaxx products and services for our clients. You will work closely with cross-functional teams, including Sales and Customer Success, to ensure a smooth transition from sales to implementation, meeting project deadlines, and delivering a high-quality implementation experience. Your primary focus will be to ensure client satisfaction and drive successful adoption of Cybermaxx solutions.

PRIMARY DUTIES|RESPONSIBILITIES

Lead and manage the end-to-end implementation process for assigned customer projects, ensuring successful and timely execution.
Collaborate with the Pre-Sales Engineer to understand client requirements and goals and follow a best-in-class implementation plan.
Work closely with internal teams to provide input on product enhancements or customization requirements based on client needs.
Coordinate and conduct kickoff meetings with clients to set project expectations, define milestones, and establish project timelines.
Develop and maintain project documentation, including project plans, requirements documents, and status reports.
Assign tasks and responsibilities to internal teams, ensuring alignment with project goals and timelines.
Monitor project progress, identify potential risks or roadblocks, and proactively take corrective actions to mitigate issues.
Act as the primary point of contact for clients throughout the implementation process, providing regular updates and addressing any concerns or questions.
Proactively identify and address insufficient or delinquent customer- provided information that impacts on time solution delivery.
Collaborate with the Customer Success team to ensure a seamless handover post-implementation, providing necessary guidance and support.
Gather client feedback and insights during the implementation process, and communicate valuable feedback to relevant teams for product and process improvements.
Stay updated on industry trends, best practices, and emerging technologies related to implementation management, and apply them to enhance the implementation process.

SKILLS| QUALIFICATIONS

Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent experience).
3-5 years of experience as a member of an Implementation team or in a similar role, preferably in a software or technology company.
Strong project management skills, with the ability to prioritize multiple projects simultaneously and meet deadlines.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Demonstrated ability to understand complex client requirements and translate them into actionable implementation plans.
SIEM, SIEM operations, SIEM log ingestion, Log parsing for SIEM experience preferred.
Experience with Network Security/Firewalls preferred.
Linux, Azure, AWS exposure a plus, as is VMWare and HyperV
Strong problem-solving and analytical skills, with the ability to identify and address potential project risks or issues.
Ability to work independently and collaboratively in a fast-paced and dynamic environment. Knowledge of CRM or enterprise software solutions is a plus.

We are a company that cares deeply for its employees, and we understand that all of us have lives outside of work. We encourage a balanced life, and we’ll do everything we can to ensure you find us a welcoming, inclusive company. We encourage people of all backgrounds and identities to apply.

BENEFITS | PERKS

100% remote work: Anywhere in the US or Ireland
Medical, dental, and vision coverage
401(k) with match
Telephone and/or internet reimbursement
Life Insurance
HSA/FSA available
Paid Training
Unlimited PTO

ABOUT CYBERMAXX

CyberMaxx provides operational cybersecurity solutions that protect large healthcare, financial services, and other security-sensitive organizations' technology assets. We prevent, detect, and respond to cyber-attacks through 24/7/365 managed security services so our clients can spend their time, talent, and budget on running their businesses without worrying about being in the headlines.

With more than 20 years of experience, we have been consistently rated as one of the tops Managed Detection and Response (MDR) Service Providers in the US, and have been named a Perennial “Best Places to Work” by the Nashville Business Journal and The Tennessean and is one of the CIOReview’s Top 20 Most Promising Cyber Security Solution Providers.

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