Careers with CyberMaxx

TECHNICAL ACCOUNT MANAGER

POSITION SUMMARY 

The Technical Account Manager will be responsible for providing business, technical, and product knowledge before and after the sale in order to ensure customer satisfaction. The candidate with work closely with the Vice President of Customer Success to retain and grow existing accounts.

ABOUT CYBERMAXX 

CyberMaxx provides operational cybersecurity solutions that protect large healthcare, financial services and other security-sensitive organizations' technology assets. We prevent, detect, and respond to cyber-attacks through 24/7/365 managed security services so our clients can spend their time, talent, and budget on running their business without worry of being in the headlines.

With more than 20 years of experience, we have been consistently rated as one of the top Managed Detection and Response (MDR) Service Providers in the US, and have been named a Perennial “Best Places to Work” by the Nashville Business Journal and The Tennessean and is one of the CIOReview’s Top 20 Most Promising Cyber Security Solution Providers.

CyberMaxx is a great place to work and we have the awards and people to prove it! As one of the fastest-growing companies since our inception, we know that people are the key to maintaining our success. Our people, culture, benefit options, growth opportunities, and not to mention that we are located in some pretty amazing cities in Tennessee, all come together to make us a TOP Work Place!

PRIMARY DUTIES | RESPONSIBILITIES 

• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
• Assist the implementation team with clients’ technical requests and ensure that client escalations are resolved in a timely manner
• Work with Vice President of Customer Success to perform annual account reviews,
  analyze client needs and identify renewal risk.
• Partner with Account Executive and Business Development teams to build positive relationships with decision-makers, business contacts, and influencers
• Take initiative in identifying growth opportunities
• Identify barriers to service and partner with appropriate CyberMaxx & client teams to optimize client success.
• Communicate and advocate customer requirements and concerns to CyberMaxx product management team and other internal stakeholders.
• Oversee transition phase from service implementation to account management.
• Establish relationships and effectively communicate with key members of the client’s technical team including management personnel.
• Analyze support activity and service trends for assigned accounts ensuring SLAs are met. Provide recommendations to close gaps.

QUALIFICATION | SKILLS 

• Customer Service Focus
• Must have excellent organizational skills
• Strong interpersonal skills – must be able to effectively relate to, and connect with, clients working in technical and business roles.
• Broad technical knowledge of cybersecurity operations
• Strong problem-solving skills
• Must be flexible and able to adapt to a fast-paced, dynamic business environment.

HIGHLIGHT OF CYBERMAXX'S BENEFITS | PERKS 

• Medical, dental, and vision coverage
• 401(k)
• Generous time off policy
• Employee development, training, and coaching programs
• Paid maternity/paternity/adoptive leave
• Relaxed and casual dress code
• In-office media center for relaxing and team-building
• Free drinks, snacks, and a premium coffee and espresso machine to fuel your day
• Modern office located in vibrant East Nashville with great views of downtown Nashville
• Quarterly office parties and team outings

We are a company that cares deeply for its employees, and we understand that all of us have lives outside of work. We encourage a balanced life, and we’ll do everything we can to ensure you find us to be a welcoming, inclusive company. We encourage people of all backgrounds and identities to apply.